Privacy Policy

Table of Contents

PlayDash Casino

Effective Date: January 21, 2026
Last Updated: January 21, 2026

PlayDash Casino (referred to as “we”, “us”, “our”, or “PlayDash”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you use our website playdash55.com, mobile applications, online betting services, slots, live casino, sports betting, and any related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services or provide us with your information.

1. Information We Collect

We collect the following categories of information:

Personal Information You Provide Name, date of birth, email address, phone number, residential address, payment method details (cards, e-wallets, cryptocurrency addresses), and verification documents (passport, ID, selfies, bank statements, etc.) required for KYC/AML procedures.
Account and Transaction Data Username, hashed password, transaction history, account balance, bets placed, winnings, bonuses used, and promotional code redemptions.
Technical and Device Data IP address, device type and model, operating system, browser version, language settings, time zone, cookies, device identifiers, and session data.
Usage and Behavioral Data Games or sports you play, session duration and timestamps, participation in tournaments (including Chicken Road Tournament and others), interactions with live chat/support, game preferences, and bonus usage patterns.

2. How We Use Your Information

We use the collected information for the following purposes:

To register and manage your account, verify your age (must be at least 18+), and confirm identity in line with legal and regulatory requirements.
To process deposits, place bets, calculate winnings, and handle withdrawals (including MYR and cryptocurrency transactions).
To deliver personalized bonuses, promotions, and tournaments (e.g., 500% Welcome Bonus up to MYR 9,000).
To prevent fraud, money laundering, underage gambling, and other prohibited activities.
To promote responsible gambling, detect problem gambling patterns, and provide self-exclusion or support options.
To improve our Services, analyze usage trends, and enhance user experience.
To communicate with you regarding account updates, support inquiries, promotions, or important notices.
To comply with applicable laws, licensing requirements, and requests from regulatory authorities.

3. Legal Basis for Processing

We process your personal data based on one or more of the following lawful bases:

Performance of a contract (e.g., providing gaming services after registration).
Compliance with legal obligations (e.g., AML/KYC, age verification, tax reporting).
Legitimate interests (e.g., fraud prevention, service improvement, responsible gambling tools).
Your consent (e.g., for marketing communications or certain non-essential cookies).

4. Sharing and Disclosure of Information

We may share your information with:

Service providers and partners (payment processors, game providers, KYC/AML verification services, cloud hosting).
Regulatory authorities, law enforcement, or licensing bodies when required by law.
Affiliates or group companies for operational purposes.
Third parties in the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures, including encryption (SSL/TLS), firewalls, access controls, and regular security audits to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. After that period, data is securely deleted or anonymized.

7. Your Rights

Depending on applicable laws (including GDPR where relevant), you may have the right to:

Access your personal data.
Correct inaccurate information.
Request deletion (subject to legal retention obligations).
Restrict or object to processing.
Withdraw consent (where processing is based on consent).
Data portability.

To exercise these rights, contact us at the details below. We may require identity verification before processing requests.

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies for functionality, analytics, and marketing. You can manage preferences via our cookie banner or browser settings. For more details, see our separate Cookie Policy.

9. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including those with different data protection standards. We ensure appropriate safeguards (e.g., standard contractual clauses) are in place.

10. Children’s Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect data from minors. If we learn we have collected such data, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: [email protected]

We are committed to handling your privacy concerns promptly and transparently.